Reading the feedback

Reading the feedback

Your feedback responses

All of your feedback responses can be found in the “Feedback” tab within your Portals.co control panel.

The “Feedback” tab can be found on the left-hand side of the page, when logged into Portals.co:

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If you have more than one widget, you may easily switch between widgets using the drop-down menu found in the top-left of the feedback table:

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Single-question

Single-question responses appear within the feedback responses table. For responses over 30 characters long, the response will become clickable, and a new popup will open to show the full text response.

AI-Powered

AI-Powered responses may follow a Q&A format. For AI-Powered dialogues, the feedback responses table will display a “View dialogue” button. Clicking this button will display the Q&A-style dialogue:

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Downloading the feedback

At the top-right of the feedback table, the “Export” button can be clicked to immediately download a .csv file of all feedback for the selected widget:

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